CR-T Blog

This is some blog description about this site

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Tags
    Tags Displays a list of tags that has been used in the blog.
  • Archives
    Archives Contains a list of blog posts that were created previously.
Posted by on in IT Blog

The Pitfalls of Letting your Employees Do Their Own Tech Support

Here's a scenario: Tom's computer is acting up and getting a blue screen error a couple times a day. Obviously this is a problem because it drastically cuts into Tom's efficiency. Tom is a smart guy though, so his manager asks him to see if he can fix it before calling support and putting in a ticket. After all, tech support costs money. Tom spends about 4 hours across the next few days researching the issue, attempting a few things, and finally fixes it. Way to go Tom! You just saved the company money... or did you?

Although Tom resolved the issue on his own, he did so at the expense of the company. What did you hire Tom for? While Tom did a noble thing and stepped outside his typical day-to-day with good intentions, Tom's most valuable doing the job he's good at. The time that Tom wasn't working (or wasn't able to work when his computer blue screened) was time that you were paying Tom to not do work. This isn't Tom's fault of course, but Tom was at work on the clock and not able to perform his job.

That's ok through, right? Tom did fix the issue so now he can work more effectively without the blue screen interrupting him. You didn't need to call support, so you didn't need to get a bill for fixing Tom's computer. Even though Tom is a smart guy, he did have to do some research and trial and error to fix that issue. It's likely tech support would have resolved the issue much faster.

Take into consideration that since the issue was intermittent, Tom still had to deal with it for a few days while troubleshooting and trying different things to fix it. Sometimes issues like this can be chased around forever if you don't know exactly what to do. On top of that, Tom lost a lot of productivity the whole time.

Putting the math together, Tom cost the company a lot more dealing with the issue and attempting to fix it than having tech support do it. Add up payroll, taxes, and potentially missed opportunities and you've got a pretty hefty bill.

CR-T offers all-you-can-eat technical support for clients that give your end-users the ability to call and get remote technical support for a flat-rate fee. This enables your staff to resolve issues without costing your business.  This can significantly decrease the amount of time wasted on IT issues and general support questions because your staff wouldn't need to wait for approval to get their issue resolved, which means they are back to work much quicker.

Last modified on
My Background has been developing CR&T, an IT services MSP (managed services) and enterprise fulfillment company. I enjoy helping companies and individuals find their way through the thick of things. I think technology is only as good as it is used.

Comments

  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Tuesday, 02 September 2014

Archive

Categories

Tag Cloud

ebay Quick Tips Mobile Device Management Alerts Downtime Windows BYOD Virtualization Admistrator VOIP Scam Gaming Console Saving Time Trojan Alert Display Inbound Marketing Skype Windows 8 Intranet Mouse Humor Health Windows 8.1 Update Unified Threat Management Recycling Security Privacy Gadgets Server Firewall Miscellaneous Managed Service Provider Memory Java Printer Small Business Phone System Webinar Smartphones Tutorials Analytics Proactive IT WiFi Browser IBM Smartphone Fax Server Google PowerPoint Scheduling Wireless Technology Statistics IT Support Apps Business Computing Content Filtering Spam Big Data People Saving Money Cloud Computer Repair Microsoft Office Work Station Communication Application Passwords Computer Accessories Virus Users Piracy Outlook Marketing Disaster Recovery Social Lithium-ion Battery Money History IT Consultant VPN Streaming Media Print Server Best Practice iPhone Mobile Devices Keyboard Shortcuts Help Desk Touchscreen Data Business Intelligence Efficiency Current Events Upgrade Value Remote Computing Co-managed IT File Sharing Software Hosted Solutions Mobile Computing Customer Relationship Management Microsoft Avoiding Downtime Tech Support Information Technology Administration Maintenance Conferencing App Managed Service Providers 3D Apple IT Services Facebook Phone Systems Holiday Crowdfunding Router Office Webcam Tools Net Neutrality Augmented Reality Hard Drives Bring Your Own Device Excel LinkedIn Productivity Malware Trending Operating System Video Surveillance Bluetooth Digital Payment Mobile Device Mobile Training Best Practices Web Marketing Sports Internet The Internet of Things Congratulations Point of Sale Business Management Wearable Technology Antivirus Best Available Android Technology Online Currency Remote Support User Tips Business Continuity Samsung Thank You Network Company Culture IT Solutions Save Money Workplace Tips Hardware The Cloud Document Management Twitter Macro Social Media Leadership Innovation Gadget Remote Monitoring Going Green Text Messaging Social Networking Artificial Intelligence Email Vendor Management Tablet Law Firm IT It Issues User Error PC Care Mobile Office Computer Backup Hackers Outsourcing

Twitter

Latest Blog Entry

Almost Half of Business Owners Reply to Work Email While on Vacation
You're on vacation with your family and your smartphone notifies you about a work email entitled "URGENT!" What do you do? Checking the message could mean hours spent putting out a fire at the office....
Continue Reading...

Latest News

Our Site Has Launched!

flag

Welcome to Our New Site!
We are proud to announce the unveiling of our new website at CR-T!

Read more...

Contact Us

Learn more about what CR-T can do for your business.

callphone

Call us today    801.222.0930

116 South Mountain Way Drive
Orem, Utah 84058

facebook twitter linkedin#