CR-T Blog

This is some blog description about this site

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Tags
    Tags Displays a list of tags that has been used in the blog.
  • Archives
    Archives Contains a list of blog posts that were created previously.
Posted by on in IT Blog

The Pitfalls of Letting your Employees Do Their Own Tech Support

Here's a scenario: Tom's computer is acting up and getting a blue screen error a couple times a day. Obviously this is a problem because it drastically cuts into Tom's efficiency. Tom is a smart guy though, so his manager asks him to see if he can fix it before calling support and putting in a ticket. After all, tech support costs money. Tom spends about 4 hours across the next few days researching the issue, attempting a few things, and finally fixes it. Way to go Tom! You just saved the company money... or did you?

Although Tom resolved the issue on his own, he did so at the expense of the company. What did you hire Tom for? While Tom did a noble thing and stepped outside his typical day-to-day with good intentions, Tom's most valuable doing the job he's good at. The time that Tom wasn't working (or wasn't able to work when his computer blue screened) was time that you were paying Tom to not do work. This isn't Tom's fault of course, but Tom was at work on the clock and not able to perform his job.

That's ok through, right? Tom did fix the issue so now he can work more effectively without the blue screen interrupting him. You didn't need to call support, so you didn't need to get a bill for fixing Tom's computer. Even though Tom is a smart guy, he did have to do some research and trial and error to fix that issue. It's likely tech support would have resolved the issue much faster.

Take into consideration that since the issue was intermittent, Tom still had to deal with it for a few days while troubleshooting and trying different things to fix it. Sometimes issues like this can be chased around forever if you don't know exactly what to do. On top of that, Tom lost a lot of productivity the whole time.

Putting the math together, Tom cost the company a lot more dealing with the issue and attempting to fix it than having tech support do it. Add up payroll, taxes, and potentially missed opportunities and you've got a pretty hefty bill.

CR-T offers all-you-can-eat technical support for clients that give your end-users the ability to call and get remote technical support for a flat-rate fee. This enables your staff to resolve issues without costing your business.  This can significantly decrease the amount of time wasted on IT issues and general support questions because your staff wouldn't need to wait for approval to get their issue resolved, which means they are back to work much quicker.

Last modified on
My Background has been developing CR&T, an IT services MSP (managed services) and enterprise fulfillment company. I enjoy helping companies and individuals find their way through the thick of things. I think technology is only as good as it is used.

Comments

  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Saturday, 26 July 2014

Archive

Categories

Tag Cloud

Microsoft Help Desk App Office Marketing Software Gaming Console Admistrator Remote Computing Recycling Phone System Maintenance Remote Monitoring Windows 8 Unified Threat Management Health Online Currency Webinar Apple Business Intelligence Company Culture Email IT Solutions Internet Computer Leadership Trending Computer Accessories Windows Touchscreen Mobile Device Spam Managed Service Providers Twitter Mobile Device Management Business Management Social Media Alert Mobile IBM Mouse User Tips Google iPhone Saving Time IT Services Best Practice Server Artificial Intelligence Lithium-ion Battery IT Consultant Apps Streaming Media Keyboard Shortcuts Backup Document Management Saving Money Virtualization Workplace Tips Browser Remote Support Scheduling Gadgets Smartphones The Internet of Things Smartphone Windows 8.1 Update Firewall Sports Bring Your Own Device Intranet Vendor Management Hard Drives Disaster Recovery PC Care Mobile Computing Fax Server Network Security BYOD Web Marketing Avoiding Downtime Bluetooth Privacy Macro Java Hackers Upgrade Mobile Devices Outlook Content Filtering Printer Best Available Scam IT Support Piracy Webcam Data It Issues Skype Tech Support Net Neutrality Gadget 3D Point of Sale Trojan Training Tools Operating System Android Innovation Tutorials Tablet The Cloud Best Practices Law Firm IT Phone Systems Quick Tips Video Surveillance Inbound Marketing Application Thank You VOIP Save Money Print Server Business Computing Cloud Current Events Passwords Microsoft Office Alerts Proactive IT Going Green Customer Relationship Management Wireless Technology VPN ebay Administration Holiday History Communication Analytics Mobile Office Value Small Business Congratulations Malware Conferencing Business Continuity Productivity User Error Display Co-managed IT Work Station Virus Information Technology Augmented Reality Outsourcing LinkedIn Router PowerPoint Humor Managed Service Provider Antivirus Wearable Technology Efficiency Computer Repair Social Networking Technology File Sharing Hosted Solutions Digital Payment Social Text Messaging Excel Users Hardware WiFi Facebook Miscellaneous

Twitter

Latest Blog Entry

Apple’s iOS May Contain Backdoors to Leak Sensitive Information
Apple's iOS operating system might be well known for its impressive security features, but that doesn't mean that it's invulnerable to all threats. In fact, backdoors may have been located in the oper...
Continue Reading...

Latest News

Our Site Has Launched!

flag

Welcome to Our New Site!
We are proud to announce the unveiling of our new website at CR-T!

Read more...

Contact Us

Learn more about what CR-T can do for your business.

callphone

Call us today    801.222.0930

116 South Mountain Way Drive
Orem, Utah 84058

facebook twitter linkedin#