CR-T Blog

CR-T has been serving the Orem area since 1992, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Pitfalls of Letting your Employees Do Their Own Tech Support

Here's a scenario: Tom's computer is acting up and getting a blue screen error a couple times a day. Obviously this is a problem because it drastically cuts into Tom's efficiency. Tom is a smart guy though, so his manager asks him to see if he can fix it before calling support and putting in a ticket. After all, tech support costs money. Tom spends about 4 hours across the next few days researching the issue, attempting a few things, and finally fixes it. Way to go Tom! You just saved the company money... or did you?

Although Tom resolved the issue on his own, he did so at the expense of the company. What did you hire Tom for? While Tom did a noble thing and stepped outside his typical day-to-day with good intentions, Tom's most valuable doing the job he's good at. The time that Tom wasn't working (or wasn't able to work when his computer blue screened) was time that you were paying Tom to not do work. This isn't Tom's fault of course, but Tom was at work on the clock and not able to perform his job.

That's ok through, right? Tom did fix the issue so now he can work more effectively without the blue screen interrupting him. You didn't need to call support, so you didn't need to get a bill for fixing Tom's computer. Even though Tom is a smart guy, he did have to do some research and trial and error to fix that issue. It's likely tech support would have resolved the issue much faster.

Take into consideration that since the issue was intermittent, Tom still had to deal with it for a few days while troubleshooting and trying different things to fix it. Sometimes issues like this can be chased around forever if you don't know exactly what to do. On top of that, Tom lost a lot of productivity the whole time.

Putting the math together, Tom cost the company a lot more dealing with the issue and attempting to fix it than having tech support do it. Add up payroll, taxes, and potentially missed opportunities and you've got a pretty hefty bill.

CR-T offers all-you-can-eat technical support for clients that give your end-users the ability to call and get remote technical support for a flat-rate fee. This enables your staff to resolve issues without costing your business.  This can significantly decrease the amount of time wasted on IT issues and general support questions because your staff wouldn't need to wait for approval to get their issue resolved, which means they are back to work much quicker.


No comments yet
Already Registered? Login Here
Saturday, 22 October 2016
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Tag Cloud

Security Technology Microsoft Business Management Tip of the Week Internet Saving Money Privacy Small Business Workplace Tips Managed Service Provider Backup Hardware Software Quick Tips Mobile Office Productivity Cloud Data Social Media Gadgets Best Practices Hackers Email Business Computing Google Users Malware Mobile Devices Network Virtualization Hosted Solutions Business Windows IT Services Upgrade Microsoft Office IT Support Computer Smartphones Communication VOIP Passwords WiFi Business Continuity Miscellaneous Windows 10 Smartphone Efficiency Innovation Disaster Recovery Holiday Mobile Device Management Marketing User Tips Vendor Management Server Operating System Facebook Office Best Practice Alert Remote Computing Android Current Events Apple Going Green Bring Your Own Device Browser Outlook App Mobile Computing Health Spam Lithium-ion Battery Remote Monitoring Trending The Internet of Things History Wireless Technology Apps Customer Relationship Management IT Solutions Ransomware Big Data Gmail Information Technology Tutorials Windows 8 Printer Humor Content Filtering Maintenance Avoiding Downtime Password IT Consultant Application Artificial Intelligence Robot Computer Repair Saving Time BYOD Automation Social Internet of Things Retail Excel Network Security Save Money Unified Threat Management Fax Server Office Tips Data Management Customer Service Google Analytics Hard Drives The Cloud Presentation Sports Antivirus Digital Payment Twitter User Error PowerPoint Tech Support Administration Router Education Virus Hacking Firewall Computers Hacker Business Growth iPhone Money Inbound Marketing Proactive IT Phone System Safety Augmented Reality Bandwidth Printing Phishing Net Neutrality Touchscreen Hosted Solution Computing Recovery Mobile Mouse Wi-Fi Settings User IBM Business Owner Tablet End of Support Running Cable Search Display Point of Sale LiFi Analyitcs VPN Cybercrime Downtime Legal Website Tools Social Networking Chrome Samsung Cortana Employer-Employee Relationship Video Surveillance Laptop Risk Management Competition How To Data storage Piracy Upgrades Java Emoji Business Intelligence Hacks Hiring/Firing Webcam Company Culture Web Marketing Storage Computer Accessories Environment People 3D Printing Help Desk Black Market Bluetooth Dark Data Wireless Troubleshooting Unsupported Software Processors Mobile Device Co-managed IT communications Statistics Mobile Data Notifications Google Wallet Refrigeration USB Training 5G Halloween Unified Communications Physical Security Crowdsourcing Drones Consumers Skype Gadget Network Congestion Phone Systems Two-factor Authentication Scary Stories IT service Debate Personal Information Government Budget ebay Undo Gaming Console Collaboration Admistrator LinkedIn Outsourcing Document Management Monitors Office 365 Deep Learning Keyboard Shortcuts Electronic Medical Records Intranet Work/Life Balance File Sharing Text Messaging PC Care Specifications Best Available Wearable Technology Writing Alerts Fun Buisness Virtual Reality Conferencing Alt Codes Entrepreneur Programming Scheduling Windows 8.1 Update Scam Domains Disaster Encryption Leadership Macro Social Engineering Remote Support SaaS Managed Service Providers Typing Google Drive Public Speaking YouTube Crowdfunding Managed IT Services Work Station Knowledge Update Value Cryptocurrency Licensing Online Currency Print Server Google Docs 3D Recycling Experience It Issues Trojan Chromebook Streaming Media Bitcoin Word Save Time Webinar Law Firm IT IP Address Virtual Desktop eWaste Memory

Latest Blog Entry

How many hours a day do you work? Chances are that, as a business owner, you put in more than the average worker. Your team might put in the requisite eight hours, but you might find yourself putting ...

Latest News

  • Private Screening of The Hobbit III

    By invitation only

    CR&T’s 18th annual client appreciation event: THE HOBBIT III. This is a private pre-screening before the world premiere.

    Location: Thanksgiving Point Theater
    Time: December 16th 8:30AM (REMEMBER THIS IS 1 DAY PRIOR TO THE WORLD PREMIERE) seating is first come.


Contact Us

Learn more about what CR-T can do for your business.


Call us today    801.222.0930

116 South Mountain Way Drive
Orem, Utah 84058

facebook twitter linkedin#