CR-T Blog

CR-T has been serving the Orem area since 1992, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Pitfalls of Letting your Employees Do Their Own Tech Support

Here's a scenario: Tom's computer is acting up and getting a blue screen error a couple times a day. Obviously this is a problem because it drastically cuts into Tom's efficiency. Tom is a smart guy though, so his manager asks him to see if he can fix it before calling support and putting in a ticket. After all, tech support costs money. Tom spends about 4 hours across the next few days researching the issue, attempting a few things, and finally fixes it. Way to go Tom! You just saved the company money... or did you?

Although Tom resolved the issue on his own, he did so at the expense of the company. What did you hire Tom for? While Tom did a noble thing and stepped outside his typical day-to-day with good intentions, Tom's most valuable doing the job he's good at. The time that Tom wasn't working (or wasn't able to work when his computer blue screened) was time that you were paying Tom to not do work. This isn't Tom's fault of course, but Tom was at work on the clock and not able to perform his job.

That's ok through, right? Tom did fix the issue so now he can work more effectively without the blue screen interrupting him. You didn't need to call support, so you didn't need to get a bill for fixing Tom's computer. Even though Tom is a smart guy, he did have to do some research and trial and error to fix that issue. It's likely tech support would have resolved the issue much faster.

Take into consideration that since the issue was intermittent, Tom still had to deal with it for a few days while troubleshooting and trying different things to fix it. Sometimes issues like this can be chased around forever if you don't know exactly what to do. On top of that, Tom lost a lot of productivity the whole time.

Putting the math together, Tom cost the company a lot more dealing with the issue and attempting to fix it than having tech support do it. Add up payroll, taxes, and potentially missed opportunities and you've got a pretty hefty bill.

CR-T offers all-you-can-eat technical support for clients that give your end-users the ability to call and get remote technical support for a flat-rate fee. This enables your staff to resolve issues without costing your business.  This can significantly decrease the amount of time wasted on IT issues and general support questions because your staff wouldn't need to wait for approval to get their issue resolved, which means they are back to work much quicker.

Comments

 
No comments yet
Already Registered? Login Here
Guest
Sunday, 28 August 2016
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Tag Cloud

Security Technology Business Management Microsoft Saving Money Internet Privacy Tip of the Week Small Business Workplace Tips Managed Service Provider Backup Software Quick Tips Mobile Office Hardware Productivity Cloud Data Social Media Gadgets Hackers Best Practices Email Business Computing Google Users Malware Network Mobile Devices Hosted Solutions Business IT Services Virtualization Windows Upgrade Microsoft Office IT Support Computer Communication Passwords VOIP Miscellaneous Smartphones WiFi Windows 10 Business Continuity Efficiency Innovation Smartphone Holiday Mobile Device Management Server Marketing Vendor Management Disaster Recovery User Tips Current Events Apple Operating System Facebook Android Best Practice Office Going Green Bring Your Own Device Mobile Computing Spam Remote Computing Browser Outlook App Health Wireless Technology Lithium-ion Battery Trending The Internet of Things History Alert Remote Monitoring Tutorials Ransomware Windows 8 Customer Relationship Management IT Solutions Big Data Printer Humor Apps Content Filtering Gmail Information Technology Save Money Unified Threat Management Office Tips Excel Password Artificial Intelligence IT Consultant Application Fax Server Computer Repair Internet of Things Saving Time Maintenance Social Avoiding Downtime Retail Hacking User Error Computers Business Growth Virus Tech Support Proactive IT iPhone Inbound Marketing Data Management Customer Service Robot Phone System Router Hard Drives Google Analytics Presentation Firewall Sports Digital Payment Antivirus Automation Network Security PowerPoint The Cloud BYOD Education Administration Laptop Data storage Upgrades Video Surveillance Hacker Competition Money Bandwidth Printing Piracy Tools Settings Safety Phishing Augmented Reality Net Neutrality End of Support Touchscreen Recovery Wi-Fi User LiFi Mouse Business Owner Tablet Running Cable Search IBM Display Legal Point of Sale Analyitcs Cybercrime Downtime VPN Website Mobile Chrome How To Social Networking Risk Management Employer-Employee Relationship Remote Support Leadership Public Speaking Knowledge Managed Service Providers Crowdfunding Virtual Desktop Hacks Licensing Emoji Work Station Online Currency Storage Gadget Experience Value 3D Printing 3D Word Admistrator Print Server Save Time Recycling Dark Data Outsourcing IP Address eWaste Keyboard Shortcuts Streaming Media Memory Unsupported Software Hosted Solution Computing Law Firm IT Hiring/Firing Company Culture Environment Scheduling Business Intelligence People Mobile Data communications Computer Accessories Google Wallet Scam Macro Halloween Wireless Troubleshooting Physical Security Unified Communications Drones Bluetooth Network Congestion Scary Stories Statistics Personal Information Budget Mobile Device Refrigeration USB Monitors It Issues 5G Electronic Medical Records Trojan Deep Learning Webinar Training Consumers Twitter Skype Writing Buisness Two-factor Authentication IT service Webcam Debate Virtual Reality Java Alt Codes Phone Systems Web Marketing Undo Collaboration LinkedIn Social Engineering Encryption Office 365 Typing Gaming Console SaaS Help Desk ebay Intranet Google Drive Document Management Fun Specifications Best Available Managed IT Services YouTube Cryptocurrency Entrepreneur File Sharing Programming Update Text Messaging Disaster Co-managed IT Alerts Windows 8.1 Update Google Docs PC Care Domains Wearable Technology Cortana Conferencing Samsung Bitcoin Chromebook

Latest Blog Entry

Technology grows more mobile with each passing moment, and emojis have popped up in places that nobody could have dreamt of. In particular, business communications have experienced a surge of emojis, ...

Latest News

  • Private Screening of The Hobbit III

    By invitation only

    CR&T’s 18th annual client appreciation event: THE HOBBIT III. This is a private pre-screening before the world premiere.

    Location: Thanksgiving Point Theater
    Time: December 16th 8:30AM (REMEMBER THIS IS 1 DAY PRIOR TO THE WORLD PREMIERE) seating is first come.

    Read more...

Contact Us

Learn more about what CR-T can do for your business.

callphone

Call us today    801.222.0930

116 South Mountain Way Drive
Orem, Utah 84058

facebook twitter linkedin#